Frequently Asked Questions
- Q: Do you have a minimum?
- A: For new customers our minimum is $100.00. There is no minimum for reorders.
- Q: How are your containters measured?
- A: All measurements are approximate inside measurements.
- Our containers are hand-crafted and as a result, size and color may vary.
- Q: Where do you ship from?
- A: We ship from our warehouse in Dallas, Texas.
- Q: What is your method of payment?
- A: We gladly accept Visa, MasterCard, & American Express.
- Net-30 terms are also available upon credit approval.
- However to expedite your first order, please allow us to use your credit card.
- Q: What is your policy on claims and returns?
- A: All damage or shortage claims must be made within 7 days upon receipt of merchandise.
- All shipments must be inspected immediately.
- Please call our office directly at (800) 383-3338 to report any damage or shortage.
- Please call our office directly at (800) 383-3338
- Returns must be authorized by our office and may be subject to a 10% restocking fee.
- Download Claim Form to report any damage or shortage.
- Q: How will you ship my order?
- A: If no shipping instructions are provided by you,
- we will ship via the most economical way.
- Q: Is there a sales rep in my area?
- A: Please contact our office to find out who is in your area.
- Q: What is my cost breakdown if I purchase a set of items?
- A: Please click here to download our Set Price Breakdown Chart.
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